PRIVACY POLICY

Effective Date: 01 January 2025

Sarah’s Core Physiotherapy (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website or book services through our online system.

1. Information We Collect

When you use our website or book an appointment, we may collect:

Personal information such as your name, email, phone number, and health history (when provided through our booking platform).
Technical information such as your IP address, browser type, and how you interact with our site.

2. How We Use Your Information

We use the information we collect to:

Schedule and manage your appointments.
Communicate with you about your care.
Respond to inquiries you submit through our website.
Improve the services and information we provide online.

We will never sell or share your personal information for marketing purposes.

3. Online Booking and Third-Party Services

Our online booking is managed through Jane App, a secure and PIPEDA-compliant platform. When you book an appointment, your personal and health information is stored in Jane’s system. For details, please review Jane App’s Privacy Policy.

4. Consent

By using our website and submitting your personal information, you consent to our collection and use of this information as described in this policy. You may withdraw your consent at any time by contacting us (subject to legal or contractual restrictions).

5. Security

We take reasonable measures to protect your personal information against loss, misuse, and unauthorized access. However, please note that no method of transmission over the internet is 100% secure.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. Please contact us if you would like to review or update your information.

7. Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law and professional regulations.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Sarah Jones, Registered Physiotherapist

Core Physiotherapy, Surrey, BC

Email: sarah@core-physiotherapy.com

Phone: (604) 830 1540

Disclaimer

Effective Date: 01 January 2025

Welcome to Sarah’s Core Physiotherapy (“we,” “our,” or “us”). By accessing and using this website, you agree to the following terms and conditions. Please read them carefully.

1. Informational Purposes Only

The content on this website, including articles, blog posts, and resources, is provided for general informational and educational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified health-care professional with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

2. No Patient–Physiotherapist Relationship

Your use of this website does not create a patient–physiotherapist relationship. A professional relationship is only established once you book and attend a consultation with Sarah through our secure booking system (Jane App).

3. Limitation of Liability

While we strive to provide accurate and up-to-date information, we make no warranties or representations about the completeness, reliability, or suitability of the content on this site.

We are not liable for any direct, indirect, or consequential damages arising from your use of this website.
Reliance on any information provided here is at your own risk.

4. External Links

Our website may contain links to third-party websites (e.g., Jane App). We are not responsible for the privacy practices, content, or accuracy of external sites. Visiting linked sites is at your own discretion.

5. Online Consultations

Currently, Sarah offers virtual physiotherapy sessions via Zoom. While many conditions can be effectively assessed and treated online, in some cases an in-person consultation may be recommended. We will always advise you if in-person care is necessary.

6. Copyright

All text, images, and content on this website are the property of Sarah’s Core Physiotherapy unless otherwise noted. You may not reproduce or redistribute materials without prior written permission.

7. Governing Law

These Terms of Use are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

8. Contact Us

If you have questions about these Terms of Use or the content on this website, please contact:

Sarah Jones, Registered Physiotherapist

Core Physiotherapy, Surrey, BC

Email: sarah@core-physiotherapy.com

Phone: (604) 830 1540